Refund policy

Returns & Refunds Policy

Your satisfaction is our priority. In accordance with the Australian Consumer Law, you are entitled to a refund or replacement if a product:

• Has a major fault or defect
• Is significantly different from the description or image
• Is unfit for purpose or does not perform as described

Return Requests

To request a return, please contact us within 7 days of receiving your order.
Email: jcsupply25@gmail.com

Requests made after this period may not be eligible for return.

Return Conditions

• Items must be unused, unopened, and in their original packaging.
• For hygiene reasons, we cannot accept returns of opened or used cosmetic/skincare products unless they are faulty.
• Returned items must be in resalable condition.

Return Shipping Costs

• If the item is faulty or incorrect, we will cover the return shipping costs.
• If the return is due to a change of mind, the return shipping cost is the responsibility of the customer.

Refund Processing

Refunds will be issued to your original payment method within 7 business days of receiving and inspecting the returned item. We will notify you once your refund has been processed.